Shipping Policy

In every shopping journey, we understand that timely and transparent shipping information is crucial for you. To ensure a smooth and worry free shopping experience, we have carefully designed the following shipping time and process guidelines, allowing you to have a clear understanding of every step from the moment you place your order.

1. Order confirmation
● Instant feedback: After you complete the order payment, the system will immediately send an order confirmation email to the email address you have reserved, containing order details and a unique order number.
● Inventory check: Our system automatically checks the inventory status of goods. If the inventory of the product is sufficient, it will proceed to the next step; If there is a shortage of inventory, our customer service team will contact you as soon as possible to provide options for exchange or waiting for replenishment.

2. Order processing
● Packaging preparation: After confirming the order is correct, our warehouse team will quickly select the goods, conduct quality inspections, and professionally package them to ensure that each item can safely reach your hands.
● Processing time: Normally, the order processing time is 1-2 working days (may be extended during holidays and special promotions, and we will notify in advance on our official website and social media).

3. Shipping Notice
● Logistics information: Once your package is ready and handed over to the logistics company, we will send you a shipping notification containing the logistics tracking number and estimated delivery date via SMS or email.
● Tracking inquiry: You can use the provided logistics tracking number to track the latest updates of your package in real-time on the official website of the corresponding logistics company or third-party logistics inquiry platform.

4. Delivery time
● Domestic delivery: Under standard delivery services, most regions are expected to be delivered within 3-7 working days after shipment. Remote or special areas may require a longer time, please refer to the actual logistics information.
● International delivery: Depending on the destination, the international delivery time is usually 7-15 working days, which is affected by factors such as customs clearance and international logistics efficiency.

5. After sales service
● Sign for inspection: When receiving the package, please make sure to check in person whether the goods are intact and undamaged. If you have any questions, please refuse to sign and contact us immediately.

We promise to continuously optimize the shipping process, improve service efficiency, and make every shopping experience a pleasant one. If you have any questions or need assistance, please feel free to contact our customer service team, and we will be happy to serve you!